If your payment fails or you're having billing issues, it's usually because your card was declined, your card expired, or your bank blocked the charge. Most payment problems can be fixed by updating your payment method or contacting your bank. If you can't resolve it yourself, we're here to help through the in-app chat.
Common payment errors
The most common reason payments fail is card declines. Your bank might decline the charge if your card has insufficient funds, the card expired, you reached your credit limit, or your bank flagged the transaction as suspicious.
Some banks automatically block international charges or recurring subscriptions for security. Since payments are processed through Stripe in the United States, some international banks may require you to approve the charge first.
If you recently got a new card or your card expired, your saved payment method won't work anymore. You'll need to update it with your new card details.
What happens when a payment fails
When your monthly or yearly renewal payment fails, you'll receive an email from Stripe letting you know. Your subscription stays active for a few days while Stripe automatically retries the payment.
If the payment fails after multiple retry attempts, your subscription will be canceled and your account will downgrade to the Free plan. You'll keep access to your paid plan for about a week after the first failure, giving you time to fix the issue.
You can update your payment method anytime during this grace period to keep your subscription active. Once you add a valid payment method, Stripe will retry the charge and restore your access if it succeeds.
Good to know: You won't lose any settings, custom instructions, or preferences when a payment fails. Your account data is safe—you just temporarily lose access to your paid plan's higher limits until the payment goes through.
How to fix payment failures
First, check if your card is still valid and has enough funds or credit available. Make sure the expiration date hasn't passed and the card isn't canceled.
If your card is fine, contact your bank and let them know you're trying to make a payment to Quickfix AI through Stripe. Ask them to approve charges from Stripe. Some banks need you to manually approve international or subscription charges.
Update your payment method if needed:
Go to app.quickfix.ai and sign in
Click the Billing tab
Click "Manage billing" in the top-right corner to open the Stripe portal
In the Stripe portal, click "Update payment method"
Enter your new card details
Click "Save"
Stripe will automatically retry the failed payment with your new card details. You should receive a confirmation email within a few minutes if it succeeds.
Unexpected charges or duplicate payments
If you see an unexpected charge from Quickfix AI or Stripe on your statement, first check your billing settings to see if you have an active subscription. The charge might be your scheduled renewal.
Sometimes you'll see both a pending charge and a completed charge for the same amount. This looks like a duplicate, but it's actually your bank showing the same charge twice—once as pending and once as posted. The pending charge will disappear in a few days.
If you genuinely received a duplicate charge or a charge you don't recognize, contact us immediately through the in-app chat. Include the charge amount, date, and the last 4 digits of the card that was charged. We'll investigate and issue a refund if there was an error.
Can't access billing settings
If you're signed in but can't see your billing settings, try signing out and signing back in. Sometimes your session needs to refresh to show billing information correctly.
If you're trying to access billing from the extension, you need to go to app.quickfix.ai in your browser instead. Billing settings are only available on the web dashboard, not in the extension popup.
Still having issues?
If none of these solutions work, contact us through the in-app chat at app.quickfix.ai. Tell us what error message you're seeing, what payment method you're using, and what you've already tried. We'll help you resolve the issue as quickly as possible.
Have your payment information ready when you contact us, including the last 4 digits of your card and the approximate date of the failed payment. This helps us find your billing records faster.